Last Updated: 08 December 2025

At AZLOR, we want you to love every product you purchase from us. If you are not satisfied with your order, this Refund & Returns Policy explains how returns, replacements, and refunds are handled for all AZLOR products including T-shirts, sleepers, apparel, and future merchandise.

1. Eligibility for Returns

You can request a return or replacement if:

  • You received a damaged, defective, or incorrect product.
  • The product delivered is different from what you ordered.
  • The product has manufacturing defects or quality issues.

2. Items Not Eligible for Return

We do not accept returns for the following:

  • Products damaged due to misuse, wear & tear, or improper handling.
  • Used, washed, or altered items.
  • Products purchased during special sales or clearance offers, unless damaged or defective.
  • Items without original packaging, tags, or accessories.

3. Return Request Window

You must raise a return or replacement request within:

⏱️ 3 days (72 hours) from the date of delivery.

After this period, we may not be able to process the request.

4. Return Process

To file a return, contact us through:

📧 support@azlor.in

Include the following details:

  • Order ID
  • Customer Name
  • Contact Number
  • Product Images (showing damage/issue clearly)
  • Reason for return

Once reviewed, our team will:

  1. Approve or reject the request
  2. Initiate pickup (if applicable)
  3. Inform you of the next steps

5. Pickup & Inspection

  • Our courier partner will pick up the product from your address.
  • The item must be unused, unwashed, and in original condition.
  • After receiving the product, our quality team will inspect it.

Return/Refund will be approved only after inspection is successful.

6. Refund Policy

Refunds are issued only in the following cases:

  • Wrong product delivered
  • Damaged or defective product
  • Manufacturing issue
  • Order cancelled before shipping

Refund Method

Refunds will be processed to the original payment method:

  • UPI
  • Wallet
  • Debit/Credit Card
  • Net Banking

💳 Refund processing time: 5–7 business days (bank timelines may vary).

7. Exchange / Replacement Policy

We offer replacement for:

  • Size issues (only if unused & tags intact)
  • Defective or damaged products
  • Wrong product received

Replacement is subject to availability.

If the product is out of stock, we will issue a refund instead.

8. Order Cancellation

  • Orders can be cancelled before they are shipped.
  • Once shipped, cancellation is not allowed.
  • In case of prepaid orders, refund will be issued as per refund timelines.

9. Incorrect Address / Failed Delivery

If an order returns to us due to:

  • Wrong address
  • Customer unavailable
  • Phone not reachable

We will contact you for re-shipping.

Additional delivery charges may apply.

10. Contact Us

For returns, refunds, or support, contact:

AZLOR – Customer Support

📧 Email: support@azlor.in

🌐 Website: https://azlor.in